Category: Business News

It’s a proven fact: when every business is fighting for attention, it’s service that separates the good from the great, that separates those that thrive from those that disappear. According to a PwC study, 73% of consumers say customer experience is a key factor in their purchasing decisions. Customer service is no longer just a… Continue reading The high price of bad customer experience

In the age of digital dependency, keeping homes connected is fundamental to daily life, driven by the demand for uninterrupted, high-speed internet services that keep households online and engaged. From streaming entertainment and working remotely to video calls and online learning, connectivity has become the lifeline of the modern home.   Companies that prioritise exceptional… Continue reading Empowering connected homes: How customer experience determines success

As technology continues to revolutionise the customer experience landscape, one thing remains constant: the need for empathetic, expert human problem-solvers in building customer trust and loyalty. While AI-powered tools like the popular consumer-facing ChatGPT are becoming increasingly skilled at mimicking human interactions, the value of AI software in the CX sector is tempered by a… Continue reading Why human expertise still matters in an AI-driven customer experience world.

Discover the critical differences between BPO, GBS, and CXM in off-shore outsourcing. Learn how each service level—from basic process outsourcing to advanced customer experience management—can align with your business goals and drive success.

Russell Stather, Chief Technology Officer of Ignition Group, discusses how South Africa’s internet resilience has increased.

Ignition CX is regarded as a Leader in the global CX industry and delivers exceptional services to its partners. We were recently included on Everest Group’s PEAK Matrix®, and with this recognition Ignition CX takes its place amongst other global powerhouses in the CX industry.

Ignition CX is proud to unveil our logo and brand identity. This marks a significant milestone in Ignition Group’s journey, emphasising our commitment to revolutionising customer experiences.

Ignition CX is proud to announce that we now have a US-based team of CX experts. Ignition is the first South African-owned CX company to expand into the US and have a full service on-shore offering.

The grand opening of our new offices in the beautiful Mother City was a wonderful occasion, and the excitement in the air was incredible.