Leadership.
Ryan Bayman
Chief Executive Officer: Ignition CX
With decades of global corporate experience, Ryan Bayman is a seasoned and humble executive with a proven track record of leading organisational change and delivering impactful business strategies. As the Chief Executive Officer of Ignition CX, Ryan takes pride in leading a global team that delivers exceptional services to renowned brands worldwide, focusing on collaborative success and driving meaningful results.
Reginald Seale
Chief Operations Officer: Ignition CX
An experienced senior executive, Reggie Seale came into the role of COO with significant expertise in GBS and CX operations across the Middle East and Africa. Drawing from his extensive background in operational excellence and strategic management, Reggie plays a crucial role in optimising our processes and driving efficiency across our global operations. He believes in leading by example, inspiring the people he works with to realise their potential and deliver results for the company and its partners.
Mark Mitchell
Chief Client Officer: Ignition CX
With more than 17 years of exceptional service to Ignition CX, Mark Mitchell's unwavering dedication to business development and client prioritisation has made him eminently suited to his current role as Chief Client Officer. As CCO, Mark is committed to maintaining the deep relationships he has with Ignition CX’s partners as well as establishing and cultivating new ones. Mark’s expertise in understanding client needs and delivering exceptional service aligns perfectly with our commitment to excellence.
Wynand Bester
Chief Financial Officer: Ignition CX
A qualified chartered accountant, Wynand has forged an impressive career with extensive management experience across multiple sectors. He first joined Ignition Group in 2022 as CFO of our telecommunications enabler, MVN-X, and his move to CX is the result of exceptional performance in that role. He is passionate about strategic decision-making, risk management and driving business growth through data-driven insights and innovation.
Tim Lombard
Chief Marketing Officer
As Chief Marketing Officer, Tim Lombard makes magic for our business and partners by blending data and creativity. Tim has seasoned experience in traditional marketing, heading up the global expansion of international brands, and builds on his background by applying digital transformation to everything he touches. Tim has overall accountability for multi-channel marketing strategy across all Ignition CX assets and divisions, bringing the right people together at the right time to effect change and deliver on organisational goals.
Greg Goosen
Senior Director | Executive Vice President: New Clients and Partnerships
A professional rugby player in Europe for nearly a decade, Greg has taken the dedication and pursuit of excellence that made him a successful athlete and applied it to the business world, gaining experience first with a global retail marketing company and then with an international facilities services company focused on the African continent. Greg is now harnessing the skills he has developed in the corporate space to continue Ignition’s growth in local and international markets.
Daryl Firmani
IT Director
Daryl Firmani is a dynamic and forward-thinking professional known for his relentless pursuit of personal and professional improvements. He leverages his expertise to introduce cutting-edge technologies, optimise business efficiencies and enable data-driven decision-making. Daryl's passion for data analysis and storytelling empowers the business to make confident decisions based on insightful reports and data-driven dashboards.
Tiaan van Zyl
HR Director
Tiaan van Zyl’s role is to build a modern HR department that harmoniously blends technology, strategic foresight and a human-centric approach, propelling Ignition and its people toward success. His passion lies in utilising technology to drive HR into the modern era, seamlessly integrating innovative tools to enhance efficiency and elevate the employee experience. Committed to being a strategic partner to the business, he aligns HR initiatives with organisational goals, fostering growth and a culture of excellence. He also believes in maintaining the human touch in the midst of digital evolution, to create a workplace culture that values empathy, collaboration and individual well-being.
Connect with Ignition CX
Ignition CX wants to be your partner. Please connect with one of our business experts so that we can create a bespoke CX solution to meet your specific needs.
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