Industries.
Ignition was founded in servicing the telecommunications industry, and it remains one of our most important business channels. We currently service some of the largest telecoms companies in the world, including in Africa, the USA and the UK. We have extensive expertise in all stages of the customer journey, starting from the initial sales interactions and continuing through to customer retention and reacquisition. We provide a comprehensive service by employing an exhaustive omnichannel approach.
Customers’ expectations for online commerce are uncompromising, and Ignition ensures that your brand is always one step ahead of these expectations. We have a track record of delivering excellence across multiple sectors and via multiple channels, and our e-commerce solutions are customised for every one of our clients to ensure that your customers are given the individual experience they demand. Our team of highly skilled agents are dedicated to assisting customers and shoppers, representing some of the most renowned global retail brands.
The constantly evolving regulatory requirements and technology advances of this crucial industry create a demand for highly specialised Global Business Service. Ignition counts the largest bank in Africa as one of our long-standing financial service customers, providing 24/7 support for functions including back-office processing to customer relationship management, data analytics, digital optimisation, transaction processing and revenue management.
Customer experience defines the travel and hospitality industry, which is why Ignition expects and delivers flawless levels of customer services from its CX experts. Our customer-centric approach is customised just as your guest experience is, and we are able to service every leg of the customer journey from booking to travelling and ongoing CX customer loyalty. Our data-driven CX is quickly scalable and flexible to cater for seasonal demand.
The specialised, high-value real estate industry is one that requires bespoke business processes. The digital economy is redefining the industry and creating a need for highly scalable, secure customer-engagement functions at reduced costs. In partnering with leading global real estate companies, Ignition has proven our ability to become an extension of their teams to reduce operational costs without compromising on quality and results.
With our tailored services, we empower businesses in this sector to streamline their operations, optimise efficiency and deliver exceptional customer experiences. By leveraging cutting-edge technologies, such as AI-driven scheduling and dispatch systems, we enable seamless coordination between services providers and customers. Our platform also facilities real-time communication, allowing instant updates, feedback and transparency throughout the service process.
The energy-customer relationship is more important than it has ever been before, as customers look towards a sustainable future that doesn’t compromise on liveability or customer service. Customers demand the same high service levels they receive in other industries, and we deliver them. Ignition has extensive experience in servicing the energy sector, from multinational oil and gas companies to power generation companies, and is able to engage deeply with customers in everything from back-office activities to collections and field activities.
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