Customer experience,
built for growth.
We are an AI-enabled customer experience partner. We help brands acquire, serve, retain and grow their customers through one integrated operating model, and we measure success by the revenue generated, customers retained and growth delivered, not by calls answered. Omnichannel sales and customer care, delivered from South Africa, the UK and the US.
Market leaders in omnichannel sales and customer care.
Our means business.
Seamless, global solutions with a personal touch.
Our omnichannel approach creates consistent experiences across every channel, combining large-scale efficiency with a genuine human touch. Delivered from our sites in South Africa and the US and by our UK team, and powered by AI and machine learning, we streamline the work and build customer relationships that last. All of this at 40 to 50 percent below domestic cost, with nearshore quality and a neutral, Western-facing accent.
Recognised and Accredited.
We are certified, audited and independently recognised, and built to audit standard for regulated and sensitive work. Our accreditations include ISO/IEC 27001, PCI-DSS, GDPR and UK GDPR, POPIA, and HIPAA-capable delivery. These standards give our clients the confidence to trust us with their customers and their data.
Digital Marketplaces
We build products that aggregate solutions. Working across every sector, these online marketplaces provide a brand-agnostic channel that delivers partner sales and fulfilment across multiple conversion platforms, from telephonic sales to direct e-commerce.
Find personal loans tailored to your needs. Applying is simple and fast, and decisions are made in minutes. (LoanGuru, loanguru.co.za)
Mobile Store is your go-to for the best mobile, laptop, router and data contracts. (mobilestore.co.za)
Choose the best internet deals using an advanced coverage map, an intelligent chatbot, industry-leading data and easy comparison tools. (bestinternet.co.za)
Compare internet, TV and home security providers by budget, location and speed to make informed decisions. (homelinkd.com)
Choose the best internet deals available using an advanced coverage map, intelligent chatbot, industry-leading data and easy comparison tools.
Compare internet, TV and home security service providers by budget, location, and speed to make informed decisions.
We convert. We take inbound calls and leads from your website, partner sites and comparison platforms and turn them into sales, using AI propensity models and real-time next-best-action to lift conversion on every interaction. Our sales experts combine digital conversation with voice to win new customers on their terms, online or offline.
We run intelligent, omnichannel care across the whole lifecycle, from onboarding through everyday support to retention. We treat each customer as an individual, build customised touchpoints across the journey, and protect and grow the relationship, so satisfaction, loyalty and lifetime value all rise.
We operate from Durban and Cape Town in South Africa, with work-from-home capacity in the US and a UK team, so we cover the hours our clients' customers need. With around 3,700 seats and room to scale, we can ramp fast and keep ramping, without re-tendering the relationship. Our people are skilled brand representatives who make collaboration effortless.
AI is the intelligence layer behind every customer interaction, every employee decision and every business outcome. We embed it across our operating model: propensity-to-buy targeting, real-time next-best-action, AI-assisted coaching and quality assurance, and AI-enabled recruitment. The principle is simple: AI for scale and speed, humans for trust and conversion.
We are committed to positive social impact, creating meaningful employment for people from marginalised communities. Through impact sourcing we deliver exceptional service to clients while empowering individuals with real careers and long-term economic stability.
Our leadership team brings decades of combined experience across customer experience, technology, sales and finance. They are focused on one thing: growth and success for our partners, delivered through deep industry knowledge, in-house innovation and tailored solutions.
We have been a transformative force in our clients' operations, helping them convert more, retain more, cut cost and grow. But you do not have to take our word for it: the numbers, and our clients' own words, tell the story.
Industries
We provide a custom, end-to-end solution across the full customer acquisition and support journey, for partners in many sectors. Our offering is a holistic, deeply integrated customer experience solution.
Telecommunications & Connectivity, Home Services & Utilities, Retail & E-Commerce, Banking & Financial Services, Travel & Hospitality, Real Estate, Connected Home, Energy.
