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Building Exceptional
Customer Connections.

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Ignition CX

Seamless, Global Solutions with a Personal Touch.

Chalk Treatment

Our omnichannel approach creates seamless, consistent experiences across platforms, combining large-scale efficiency with a personal touch. Delivered from our locations in South Africa and the US, and powered by AI and machine learning, we streamline processes and foster strong customer relationships.

Our Omnichannel Approach

Recognised and Accredited.

We’re proud to be recognized and accredited by some of the world’s most respected organisations, a testament to our commitment to excellence, expertise, and strict compliance standards. These endorsements validate our dedication to delivering high-quality, reliable solutions that meet global industry benchmarks, giving our clients the confidence to trust us with their customer experience needs.
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Digital Marketplaces

We develop products that aggregate solutions. Working across all market sectors, these online marketplaces provide a brand-agnostic channel that delivers partner sales and fulfilment services on multiple conversion platforms, from telephonic sales to direct e-commerce.
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Marketplaces
Contact Centres
We have contact centres in both Africa and North America, enabling us to offer a wide array of services worldwide. Our team consists of skilled professionals specialised in enhancing customer experiences and acting as brand representatives, ensuring a smooth collaboration with organisations globally.
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Technologies
We leverage cutting-edge technology, industry best practices and in-house innovation to stay at the forefront of the CX and global business services industry. By harnessing the power of the latest technological advancements, we provide our clients with superior solutions that enhance customer experience, streamline processes and drive operational efficiency. Our commitment to staying ahead ensures that our partners benefit from the most advanced tools and strategies in the industry.
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Impact Sourcing
We are committed to making a positive social impact by providing employment opportunities to marginalised communities. By embracing impact sourcing, we not only deliver exceptional services to our clients but also contribute to the sustainable development of individuals and communities, empowering them with meaningful careers and fostering long-term growth and economic stability.
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Leadership
We have assembled a remarkable team of seasoned executives, merging their expertise to excel in our industry. Our team is dedicated to fostering growth and success for our partners, and through a combination of industry knowledge, innovation and tailored solutions, we deliver exceptional results to positively impact our partners' businesses.
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Success Stories
We have proven to be a transformative force in our clients' business operations. Through our tailored solutions and customer-centric approach, we have helped optimise processes, lower costs, improve efficiency and drive growth for our clients. But don’t take our word for it – the numbers and the words from our clients tell the full story.
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Industries

Chalk Treatment
We provide a custom end-to-end solution supporting the entire Customer Acquisition and Support Journey for our partners across multiple sectors and industries. Our offering is a holistic, deeply integrated Customer Experience solution.
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Our Industries
Industries - Ignition CX
Quadrant 4,
Centenary Building,
30 Meridian Drive,
Umhlanga
4319
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