Your Remote CX Career, Backed by Global Strength.
Ignition CX is part of Ignition Group, a major South African technology company, and we’re always looking for the best people to join us. We’re hiring remote customer-experience talent across the US — get to know us here, then apply when you’re ready.
A global company, hiring locally in the US
Where we work
Our US Recruiting, HR, Training and Operations teams support employees throughout their careers — working alongside our South Africa teams to deliver exceptional customer experiences for leading brands in home internet and connectivity.
Now hiring across 9 states
All roles are fully remote — work from home in any of the states below.
Backed globally
Established operations in South Africa
Ignition CX has run large-scale, award-winning contact center operations from South Africa for years. Our US and South Africa teams work as one — giving you the backing of a substantial, proven organization, while your role, pay and support stay fully local: W-2 employment, US-based payroll, and US-regulated benefits.
Life at Ignition CX
A culture that recognizes success
We don’t just hire great people — we celebrate them. Recognition and growth are part of everyday life on our US team.
Stars of the Month
Each month we celebrate our Stars of the Month — recognizing the top three performing agents from the previous month.
Celebrating important milestones
From work anniversaries to standout performance, we take time to celebrate the moments that matter — fostering a culture of appreciation and growth.
Invested in your growth
From day one, we back our people with the support, development and opportunities to reach their full potential.
Omnichannel Engagement.
Delivering the right message at the right time, in the right way.
We believe that through consistency in messaging, and by elevating each interaction to a personalised experience, brands can fortify their relationship with their customers, ultimately leading to unwavering loyalty and sustained business growth.
Our digital team works hand-in-hand with our contact centre team to create a cohesive customer experience. The insights generated from marketing campaigns inform customer service strategies, ensuring that each customer interaction is personalised and relevant.
We harness the power of advanced digital technologies, which enables us to run and manage marketing campaigns more efficiently. These technologies range from AI and Machine Learning for data analysis and predictive modelling to automation tools that streamline the marketing process.
Insights
Our team leverages the power of data to guide campaign strategy. By analysing customer behaviour, market trends, and campaign metrics, we gain insights that lead to more effective marketing strategies and better results.
We continuously monitor and analyse the performance of our marketing campaigns. This allows us to make data-driven adjustments and optimisations, ensuring the highest possible return on your investment.
Our performance marketing team works hand-in-hand with our contact centre team to create a cohesive customer experience. The insights generated from marketing campaigns inform customer service strategies, ensuring that each customer interaction is personalised and relevant.
The collaboration ensures consistency across all customer touchpoints, providing a unified and enhanced customer experience.
Data from marketing campaigns helps our contact centre team better understand customer behaviours, needs and preferences, which aids in delivering more personalised and effective service.
“Through our diverse range of online marketplaces, we continue to connect consumers and brands, promoting discovery and catalysing growth.”