We partnered with a multinational hotel comparison and bookings provider operating across the US, Mexico, and Canada.
By leveraging our contact centre expertise, we successfully increased their sales and provided customer care solutions to deliver seamless support. This resulted in stronger customer relationships, higher retention rates, and significant business growth.
Over $170m generated in booking revenue
Over 1,4 million sales & booking
calls
Over 30%sales conversion
rate
Over 350 000 customer care
queries resolved
63% saving on customer care costs
20 hoursper day support,
7 days a week
Over $170m generated in booking revenue
Over 1,4 million sales & booking
calls
Over 30%sales conversion
rate
Over 350 000 customer care
queries resolved
63% saving on customer
care costs
20 hoursper day support,
7 days a week
The approach prioritises hiring top-tier, well-rounded talent capable of handling inquiries related to reservations, order transactions, processing, and customer care. Ignition has adopted a “Champion-Challenger” model that emphasises close management, continuous coaching, and strict adherence to quality standards.
The outstanding results delivered by Ignition’s experts have established them as high-performing brand ambassadors who consistently provide white-glove service, surpassing the performance of other centres globally.
“Ignition CX really do deliver on a true partnership. They are an extension of our business and have delivered extraordinary results, growing our sales and delivering great customer care”
– Client
Now firmly entrenched as their leading CXM provider, further highlights of the partnership are:
View all
We are continually adding value to the travel industry with our innovative customer experience management and contact centre solutions.
From our shores in South Africa to our team in the US, we would love to talk to you about how we can grow your business with you.