Author: diana.correia

The Bigger Picture Beyond AI When people talk about the future of contact centres, AI dominates the conversation. It’s the exciting part of tech right now. But, and this might surprise you coming from someone with ‘AI’ in their title, there’s so much more to performance improvement than artificial intelligence alone.   Yes, AI is… Continue reading AI in 2026: what travel brands need to know about the next wave of customer service

It’s a proven fact: when every business is fighting for attention, it’s service that separates the good from the great, that separates those that thrive from those that disappear. According to a PwC study, 73% of consumers say customer experience is a key factor in their purchasing decisions. Customer service is no longer just a… Continue reading The high price of bad customer experience