Capabilities.
What sets us apart is the depth of partnership we offer, the value we build, and the range of services we draw on to create a bespoke solution for every need. Our capabilities underpin remarkable service.
Lead Vetting
We reach the right customer at the right time through our proprietary lead vetting. By analysing your data to understand customers, we create a more efficient, personalised journey and turn prospects into engaged, satisfied customers.
Product Fulfilment
Reliable fulfilment is central to a world-class experience. We use advanced logistics and supply-chain technology to deliver accurately and on time, from order management to inventory and shipping.
Platforms and Integration
At its core, Ignition CX is an advanced-technology company. Our software platforms integrate into every part of our operations, and our AI products support everything from engagement and sales to payments and collections.
Smart Dialling
We use AI and machine learning to automate and optimise outbound calls, engaging your customers at the right time with the most relevant information, for greater efficiency and a better experience.
Data Analytics and Reporting
Data is only valuable if it is used well. Our systems turn your data into insight, identifying trends, preferences and pain points that inform better, more personalised service.
Propensity Modelling
Our analysts use statistical and machine-learning models to predict customer behaviour, from buying decisions and timing to churn risk, so we can tailor strategies and campaigns that lift retention and revenue.
Machine Learning
Machine learning drives automated, data-driven insight and action that scales and adapts quickly, so campaigns are more efficient, tailored and responsive, and customers stay longer.
Bespoke Software Development
Every industry and brand is unique, so we build custom software to solve challenges in payment, billing, engagement and more, reducing cost and time and increasing profit.
Omnichannel Consulting
Customers have different needs at different stages, and our omnichannel approach integrates the right channels into every campaign, mapped through technology, process and customer-journey analysis, for a consistent experience across every touchpoint.
Billing Collections and Financial Services
We handle every aspect of billing and collections with automated, intelligent solutions, from subscription management and invoicing to reconciliation and alternative payments, for lower cost and improved ROI.
Data Analytics and Business Intelligence
Ignition takes data analytics so seriously that we established our own data analytics academy. Our in-demand graduates are integrated into Ignition’s business intelligence solutions that gather, process and present data in a format that aids our partners in understanding trends, performance and opportunities within their industry and organisation.
Quality Assurance
Quality assurance runs through everything we do. Our QA process, now AI-assisted for near real-time coverage, surfaces patterns, drives upskilling, protects compliance and keeps standards high, so the customer experience keeps improving.
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