Industries.
Ignition was founded servicing telecommunications, and it remains one of our deepest strengths, with more than 25 years of sector experience. We serve some of the largest telecoms companies in the world across Africa, the USA and the UK, running the full journey from first sale through retention and reacquisition, with a comprehensive omnichannel approach.
Online shoppers expect everything, instantly, and we keep your brand a step ahead. With a track record across sectors and channels, our e-commerce solutions are tailored to each client, and our skilled agents represent some of the world's best-known retail brands.
Evolving regulation and technology make this a highly specialised field. We count the largest bank in Africa among our long-standing financial services clients, providing support from back-office processing and CRM to data analytics, transaction processing and revenue management, and our AI propensity model has driven profitable customer acquisition at national scale.
Customer experience defines travel and hospitality, so we deliver flawless service across every leg of the journey, from booking to travel to ongoing loyalty. Our data-driven CX scales quickly and flexes for seasonal demand, and we have outperformed global incumbents on handle time, answer speed and conversion.
This high-value sector needs bespoke processes, and the digital economy is driving demand for scalable, secure engagement at lower cost. Partnering with leading global real-estate businesses, we have become an extension of their teams, cutting operational cost without compromising quality or results.
We help connected-home businesses streamline operations and deliver exceptional experiences. Using AI-driven scheduling and dispatch, we coordinate providers and customers seamlessly, with real-time communication, updates and transparency throughout the service.
The energy-customer relationship matters more than ever. Customers expect the service levels they get elsewhere, and we deliver them. We have extensive experience across the energy sector, including deregulated-energy sales and multi-product bundling, engaging customers from back-office activity to collections and field work
Unique solutions
for unique needs.
“Our agility and in-house expertise allow us to actively customise our software and business solutions to make them relevant and applicable to the industry and the specific client. There is nothing off-the-shelf at Ignition.”
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